we’re hiring: guest experience associate

WHO WE ARE

We are an independent Ayurvedic Wellness Center, and leaders in wellness in our community. We are committed to facilitating wellness for bodies, communities, and the planet. We walk our healing talk. We create business practices that align with our values. We continue to challenge ourselves to offer accessibility to traditional Ayurveda with integrity and an emphasis on client service and experience.

Our mission is to guide students and clients toward their bright inherent potential, as well as their right to radical wellness and balance. We believe in the power of the practices of Yoga & Ayurveda harness our capacity for self-healing, empower us to do our dharmic work in the world, and help us experience the beauty and bliss that is essential in each of our lives. 

AWC GUEST EXPERIENCE ASSOCIATE MISSION

The purpose of this multi-dimensional position is to support the operations of the Ayurvedic Wellness Center including the Ayurvedic & Bodywork Private Practice, Retail Apothecary, and Community Healing Space. 

In this role you provide a warm welcome to all clients, students, and visitors to the Wellness Center. You set the space and the tone for their visit. You offer client orientation, know the ins and outs of all Ayurvedic and Yoga offerings, assist clients in understanding and applying Ayurvedic Apothecary products, and facilitate in-person and livestream classes.

You are passionate about the sciences of Yoga and Ayurveda and hold the space for the healing (large and small) that happens in the Wellness Center. 

The AWC Culture:

The culture is revealed through a company’s behaviors and actions. These are our six key values: Tending to clients and each other, Teachings from the Vedas of Ayurveda and Yoga, Organization of macro and micro details, a Kula that creates a safe and welcoming space for all, Wisdom to see mistakes as a teacher, and Purpose-full for belief that each client has the capacity to facilitate their own healing once empowered with the right technologies.

RESPONSIBILITIES
Guest Experience

  • Welcome and orient all clients in a professional and warm manner.

  • Cultivate rapport with current and potential clients and customers of the AWC.

  • Oversee client arrival, rescheduling, and check-out. Provide necessary information to visitors.

  • Coordinate appointment scheduling for practitioners.

  • Optimize clinic use of Client Portal, ensure all client forms and waivers are complete as required. Maintain confidentiality and professional boundaries with all clientele.

  • Cultivate a peaceful, healing atmosphere in the client waiting area.

  • Treatment Room Preparation: prepare/turn-over the treatment room and supplies for primary practitioner treatments.


Group Classes + Events

  • Facilitate group education classes and events.

  • Support staff for classes and events.

  • Fluent in our class and event offerings, rates, and policies - and enjoys educating our clients.

  • Take registration and payment for AWC programs and events.

  • Ensure the atrium is clean, organized, and well maintained.

  • Maintain and update the On Demand Library (video editing, uploading new content, and organizing the content).

Retail Apothecary

  • Cultivates rapport with current and potential clients and customers of the AWC.

  • Shares Ayurvedic product knowledge in a way that supports client’s wellness.

  • Oversees client order pick-up.

  • Comfortable selling goods and services.

YOU ARE

  • Someone who desires to foster and create community through wellness.

  • Passionate about Yoga, Ayurveda, and exceptional customer service.

  • Excited to share Ayurvedic knowledge and products.

  • Able to multitask efficiently.

  • A Self-motivated Solution Finder & Problem Solver.

  • A Direct & Clear Communicator.

  • Excellent with phone etiquette and customer support capabilities.

  • Fluent with Technology and a variety of software (specifically Mac platform).

  • Someone who loves to learn.

  • Detail oriented.

 

Experience

1 year in retail, customer service or sales. 

Availability

Evening and weekend availability required.
1 year minimum commitment.

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Compensation

Commesurate with experience. Starting at $13/hr.

 

Benefits Include:

  • 15% Discount on retail purchases.

  • Free access to weekly AWC hosted classes + an on-demand membership to the AWC on-demand library (a $1600 value).

  • Discount on Workshops, Trainings, Retreats - on a per event basis. Please inquire as interested.

APPLICATION PROCESS

  • Application Deadline: October 16

  • Interviews starting the week of October 21

  • Please submit a cover letter and resume in pdf format (no google docs please) to ella@ayurvedicwellness.center or via the button below. In your cover letter please answer these two questions.

    • Why do you want to work for the Ayurvedic Wellness Center?

    • What is your availability? Please list every day of the week and the time frame you are available. If you are not available on a particular day write NA

  • Start Date: As soon as October 28.