we’re hiring: guest experience associate

Part-Time | 10—15 hrs/week

in-person | Ayurvedic Wellness Center

who we are

Ayurvedic Wellness Center is an independent, mission-driven wellness center rooted in the principles of Ayurveda and Yoga. We are committed to delivering high-integrity care while building sustainable, disciplined, systems that support long-term growth.

We believe operational excellence strengthens healing work. We are a collaborative, accountable team that values clarity, steadiness, and continuous improvement.

the role

We are seeking a Guest Experience Associate to be the welcoming heart of our wellness center. This is a multi-dimensional, front-of-house role, accountable for:

This is a multi-dimensional seat within our team, accountable for:

Guest Experience
Retail Apothecary
Group Classes & Events

You set the space and the tone for every client's visit, offering orientation, supporting the flow of services and classes, and helping clients understand and apply our Ayurvedic Apothecary products. You hold the space for the healing, large and small, that happens here every day.

This role blends warm hospitality with organized, detail-oriented coordination across departments.

key deliverables

Guest Experience

Provide a warm, calm, confident, and attentive welcome and communication for all guests and clients
Oversee client arrival, scheduling, and check-out; provide clear information to visitors
Manage accurate, proactive appointment scheduling in Square in compliance with AWC guidelines, supporting practitioner goals
Ensure all client forms and waivers are complete ahead of guest arrival, and relay key client updates to practitioners in a timely way
Maintain an organized, clean environment aligned with Ayurvedic principles, including daily opening/closing checklists and treatment room turnover
Cultivate a peaceful, healing atmosphere in the client waiting area, supporting the Operations Team with steady, purposeful energy

Retail Apothecary

Cultivate rapport with current and potential clients and customers
Share Ayurvedic product knowledge in a way that supports each client's wellness, and stay current on new products
Oversee client order pick-up and maintain an inviting, well-stocked, seasonally refreshed retail environment
Comfortable selling goods and services, with an eye toward contributing to retail sales goals

Group Classes & Events

Facilitate class and event registration; greet regular attendees and members by name
Support livestream sessions and maintain the On-Demand Library, including uploading and organizing content
Prepare space and materials for classes and events with consistency and care, coordinating logistics with teachers and the Assistant Manager
Ensure the atrium is clean, organized, and well maintained for students and guests

what we value

A desire to foster and create community through wellness
Passion for Yoga, Ayurveda, and exceptional customer service
Excitement to share Ayurvedic knowledge and products
Ability to multitask and stay organized amid a busy, detail-oriented environment
A self-motivated solution finder and problem solver
A direct and clear communicator
Comfort with technology — we're paperless! Scheduling, client forms, and retail transactions all happen through our digital tools
A love of learning

the environment

Ayurvedic Wellness Center is an intimate healing space. Clinical sessions, Ayurvedic bodywork, education programs, and client care are happening throughout the day.

This role is the first face our clients and students see, setting the tone for their entire visit.

We are seeking someone who brings a warm, grounded presence into the space, understands that organization and hospitality directly empower healing, and is passionate about the sciences of Yoga and Ayurveda.

Openness to learning about Ayurveda and the context of our work is expected. Prior background is not required.

qualifications

Required:

Minimum one year of customer service experience
Tech-friendly and confident across a range of software and tools. You love an app for that
Undergraduate degree or equivalent self-directed learning
Strong written and verbal communication skills; able to represent AWC's tone (warm, grounded, professional) in person, by phone, and in writing
Available to work a consistent weekly schedule within the 10–15 hour part-time range, including some evenings and weekends for special events
Physically able to stand/move for the duration of a shift, lift up to 25 lbs, and bend, kneel, or sit on the floor as needed

Preferred:

Prior experience in a customer-facing, hospitality, retail, or front-desk role
Minimum one year of front desk or scheduling experience
Familiarity with wellness, Yoga, or Ayurveda, or a strong personal interest in the field
Experience with scheduling/booking/retail POS systems (Square or similar)