we’re hiring: guest experience associate

WHO WE ARE

We are an independent Ayurvedic Wellness Center, and leaders in wellness in our community. We are committed to facilitating wellness for bodies, communities, and the planet. We walk our healing talk. We create business practices that align with our values. We continue to challenge ourselves to offer accessibility to traditional Ayurveda with integrity and an emphasis on client service and experience.

Our mission is to guide students and clients toward their bright inherent potential, as well as their right to radical wellness and balance. We believe in the power of the practices of Yoga & Ayurveda harness our capacity for self-healing, empower us to do our dharmic work in the world, and help us experience the beauty and bliss that is essential in each of our lives. 

AWC APOTHECARY COORDINATOR MISSION

The purpose of this multi-dimensional position is to support the operations of the Ayurvedic Wellness Center, including the Ayurvedic & Bodywork Private Practice, Retail Apothecary, and Community Healing Space. 

In this role, you provide a warm welcome to all clients, students, and visitors to the Wellness Center. You set the space and the tone for their visit. You offer client orientation, know the ins and outs of all Ayurvedic and Yoga offerings, assist clients in understanding and applying Ayurvedic Apothecary products, and facilitate in-person and livestream classes.

You are passionate about the sciences of Yoga and Ayurveda and hold the space for the healing (large and small) that happens in the Wellness Center.

RESPONSIBILITIES
Guest Experience

  • Welcome and orient guests with warmth and professionalism.

  • Support client arrival, scheduling, and check-out.

  • Coordinate appointment scheduling for practitioners

  • Optimize clinic use of Client Portal, ensure all client forms and waivers are complete as required. Maintain confidentiality and professional boundaries with all clientele.

  • Cultivate a peaceful, healing atmosphere in the client waiting area

  • Treatment Room Preparation: prepare/turn-over the treatment room and supplies for primary practitioner treatments.

Group Classes & Events

  • Facilitate group education classes and events

  • Take registration and payment for AWC programs and events.

  • Ensure the atrium is clean, organized, and well maintained.

  • Maintain and update the On Demand Library (video editing, uploading new content, and organizing the content)

Retail Apothecary

  • Shares Ayurvedic product knowledge in a way that supports clients’ wellness

  • Oversees client order pick-up

  • Comfortable selling goods and services

You’re a great fit if you…

  • Are passionate about wellness, yoga, and Ayurveda

  • Enjoy creating a supportive, welcoming environment for others

  • Are detail-oriented and committed to staying organized

  • Communicate clearly and kindly

  • Are tech-friendly and confident using a variety of software and tools (specifically Mac platform). You love an app for that.

  • Someone who loves to learn. (Undergraduate Degree or Self-Style Equivalent).

  • Thrive in a role where multitasking is key

 

Experience

Minimum one year experience in customer service

Availability

part-time
12-20 hours a week
*evening/weekend availability required
1 year minimum commitment

Compensation

Commensurate with experience. Starting at $15/hr.

Benefits Include:

  • retail discount

  • access to weekly AWC hosted classes

  • an on-demand membership to the AWC on-demand library

  • discount on Workshops, Trainings, Retreats

APPLICATION PROCESS

  • Application Deadline: August 1

  • Interviews starting the week of July 29

  • Please submit a cover letter and resume in pdf format (no google docs please) to ella@ayurvedicwellness.center or via the button below. In your cover letter, please answer these two questions:

    • Why do you want to work for the Ayurvedic Wellness Center?

    • How does your previous professional experience meet the responsibilities of this role?

  • Start Date: As soon as August 4.