we're hiring: wellness center manager

Full-Time | Salaried

Ayurvedic Wellness Center | Kalamazoo

a small wellness team creating a big impact

Ayurvedic Wellness Center is an independent, mission-driven wellness center rooted in the principles of Ayurveda and Yoga. We are committed to delivering high-integrity care while building sustainable, disciplined systems that support long-term growth.

We believe operational excellence strengthens healing work. We are a collaborative, accountable team that values clarity, steadiness, and continuous improvement.

the role

This is a hands-on operations and leadership role. Strategic direction is set by the Founder. The Wellness Center Manager translates that direction into grounded, day-to-day execution and owns the systems, rhythms, and accountability that keep the business running smoothly. The position is onsite in Kalamazoo and includes front desk coverage as needed for coverage gaps, call-outs, and peak times.

This role is accountable for:

  • Operations + Client Experience

  • People + Performance

  • Business Numbers + Execution

key deliverables

Operations + Client Experience

  • Oversee Retail, Clinical, and Educational department logistics

  • Maintain the master calendar and capacity planning system

  • Schedule classes, events, and programs one quarter ahead

  • Implement quarterly system improvements that reduce friction

  • Coordinate payroll prep, PTO tracking, and staff scheduling

  • Coordinate facility vendor relationships and review vendor costs quarterly

  • Cover the front desk as needed for coverage gaps, call-outs, and peak times

People and Performance

  • Model communication, accountability, and care aligned with AWC culture, using the Culture Map

  • Manage and develop team members and practitioners with 5R metrics

  • Oversee practitioner scheduling, bookings, and retention

  • Lead weekly 1:1s with direct reports

  • Build repeatable hiring, onboarding, and cross-training processes

  • Address performance gaps early, escalating to the Founder as needed

Business Numbers and Execution

  • Act as the Founder's operating partner, translating annual vision into executable quarterly priorities

  • Review department dashboards, weekly financial reports, and monthly scorecards, and convert insights into corrective action plans

  • Escalate proposed fixes to the Founder

  • Coordinate cross-functional execution with marketing, finance, and operations

  • Track initiatives in Asana from decision through completion

What Success In This Role Looks Like

  • The Founder’s time goes to teaching, clinical work, and vision, not day-to-day operations

  • The center runs smoothly, and the systems behind it are clear, documented, and trusted

  • Clinical, Retail, and front desk know what is expected of them and feel supported

  • Problems are solved once, documented, and not repeated

  • The numbers are understood, and surprises are flagged early with a plan

  • Clients feel the care in every interaction

  • Authority and responsibility grow as trust is earned

what we value

  • Commitment to continuous improvement

  • Initiative within a collaborative team environment

  • Accountability to measurable results

  • Emotional maturity and steadiness

  • Respect for the healing context of our work

the environment

Ayurvedic Wellness Center is an intimate healing space. Clinical sessions, Ayurvedic bodywork session, education programs, and client care are happening throughout the day.

This role keeps the center running smoothly so clients, practitioners, and teachers can focus on the work.

We are seeking a steady, organized leader who brings care and impeccability to the details, and who is energized by building systems that support healing work.

Openness to learning about Ayurveda and the context of our work is expected. Prior background in Ayurveda is not required.

qualifications

Required:

  • Bachelor's degree and 3+ years managing a team, including hiring, coaching, and performance conversations

  • Demonstrated experience preparing payroll, PTO tracking, and staff schedules

  • Demonstrated experience managing to a budget and acting on financial reports and KPIs

  • Availability for onsite work in Kalamazoo, including front desk coverage

Preferred:

  • Experience in wellness, healthcare, hospitality, or education

  • Familiarity with EOS/Traction (L10s, Scorecards, Quarterly Goals)

  • Experience with project management platforms, Google Workspace, scheduling, payroll, and point-of-sale systems

  • Ability to turn recurring problems into documented SOPs and train others on them

  • Comfort holding direct, developmental performance conversations

  • Ability to work independently, manage priorities, and escalate appropriately

position details

  • Schedule: Full-time, onsite in Kalamazoo, AWC is open 9:00 to 6:00

  • Classification: W-2, full-time, salaried

  • Compensation: $51,000 - $62,000 annual salary, commensurate with experience

  • Growth: Skill blocks advancement based on performance-based metrics, possibility for career path growth

Benefits Include:

  • Health insurance

  • Paid Time Off

  • Wellness Days

  • SIMPLE IRA with employer match

  • Retail discount

  • Continuing Education Contribution

Application Process

  • Applications are reviewed on a rolling basis, closing November 21, 2026

  • Please apply using the button below. Cover letters recommended

Submit Your Application