we're hiring: front desk coordinator

30-35 Hours per Week | W2, Hourly

Ayurvedic Wellness Center | Kalamazoo

a small wellness team creating a big impact

Ayurvedic Wellness Center is an independent, mission-driven wellness center rooted in the principles of Ayurveda and Yoga. We are committed to delivering high-integrity care while building sustainable, disciplined systems that support long-term growth.

We believe operational excellence strengthens healing work. We are a collaborative, accountable team that values clarity, steadiness, and continuous improvement.

the role

This is a hands-on, onsite role and the primary point of contact for clients, practitioners, and teachers. The Front Desk Coordinator builds, schedules, and runs the details with accuracy and care.

This role is accountable for:

  • Front Desk + Client Experience

  • Scheduling + Booking

  • Classes + Events

key deliverables

Front Desk + Client Experience

  • Greet, check in/check out clients, facilitate apothecary retail sales, take payments

  • Respond to client inquiries within 1 business day

  • Coordinate new client onboarding

  • Maintain accurate client records and databases

  • Tend an organized, clean, and peaceful space ready for clients

  • Coordinate with the front desk associate and debrief weekly with a manager

  • Support the apothecary through cross-training

Scheduling + Booking

  • Book proactively toward practitioner scheduling metrics

  • Review the Active Client list and Call list weekly and flag gaps with a proposed fill

  • Maintain staff schedules and calendars

  • Log time-off requests and coverage gaps for the manager

  • Report scheduling data weekly

Classes + Events

  • Program approved classes and events on the booking platform

  • Project manage classes & events, confirm registration and payment accuracy

  • Communicate logistics with teachers and support staff and follow up with participants after events

  • Maintain the on-demand class library

  • Share event details with the marketing team for promotion

What Success In This Role Looks Like

  • Clients feel welcomed, supported, and cared for from first contact

  • Schedules are accurate and gaps are flagged early

  • Classes and events are rolled out on-time and accurately, teachers and participants feel informed

  • Team can rely on a steady front desk presence.

  • Problems are named and solved once, with SOPs kept current

  • Authority and responsibility grow as trust is earned

what we value

  • Commitment to continuous improvement

  • Initiative within a collaborative team environment

  • Accountability to measurable results

  • Emotional maturity and steadiness

  • Respect for the healing context of our work

the environment

Ayurvedic Wellness Center is an intimate healing space. Clinical sessions, Ayurvedic bodywork session, education programs, and client care are happening throughout the day.

This role keeps the center running smoothly so clients, practitioners, and teachers can focus on the work.

We are seeking a warm, organized, and dependable coordinator who brings care and accuracy to the details, and who is energized by supporting the people and systems behind healing work.

Openness to learning about Ayurveda and the context of our work is expected. Prior background in Ayurveda is not required.

qualifications

Required:

  • Experience in front desk, client service, or administrative support

  • Accuracy with scheduling, payments, and client records

  • Strong relationship with a variety of platforms and technology proficiency

  • Clear, warm written and verbal communication

  • Ability to follow SOPs and propose improvements

  • Availability for onsite work in Kalamazoo, 30 to 35 hours per week

Preferred:

  • Experience in wellness, healthcare, hospitality, or education

  • Experience with scheduling, booking, and point-of-sale systems

  • Interest in Ayurveda and yoga

position details

  • Schedule: 30 to 35 hours per week, onsite in Kalamazoo. Specific shifts to be confirmed

  • Classification: W-2, hourly

  • Compensation: $18 to $20 per hour

  • Training: Onboarding covers role expectations, SOPs, and cross-training

  • Reviews: 30-day, 90-day, 6-month, and annual

  • Growth: Advancement through skill blocks, based on performance-based metrics and continued improvement

Benefits Include:

  • Health insurance

  • Paid Time Off

  • Wellness Days

  • SIMPLE IRA with employer match

  • 30% retail discount

  • Continuing Education Contribution

Application Process

  • Applications are reviewed on a rolling basis, closing November 13, 2026

  • Please apply using the button below. Cover letters recommended

Submit Your Application