we’re hiring: retail operations lead

Full-Time | 30–40 hrs/week (seasonally adjusted)

in-person | Ayurvedic Wellness Center

who we are

Ayurvedic Wellness Center is an independent, mission-driven wellness center rooted in the principles of Ayurveda and Yoga. We are committed to delivering high-integrity care while building sustainable, disciplined systems that support long-term growth.

We believe operational excellence strengthens healing work. We are a collaborative, accountable team that values clarity, steadiness, and continuous improvement.

the role

We are seeking a Retail Operations Lead to strengthen and lead the retail operations of our wellness center.

This is a leadership seat within our organizational structure, accountable for:

Retail Performance
Production Operations
Inventory & Purchasing

You will own and drive the systems that support our retail and apothecary arm - ensuring margin protection, production stability, and inventory discipline.

This role blends independent leadership with collaboration across departments.

key deliverables

Retail Performance

Monthly retail dashboard (Revenue, COGS, Gross Margin, Contribution Margin)
POS and pricing accuracy
Inventory turnover and SKU health
Seasonal refresh and product decommission cycles
Margin protection (target ≥58% gross margin)
Reducing Founder involvement in day-to-day retail decisions

Production Operations

Oversight of apothecary team
4–6 week rolling production calendar
Production scheduling aligned with sales velocity
Reduction of reactive/emergency batching
Waste and shrink tracking
SOP documentation and continuity

Inventory & Purchasing

Vendor relationships and ordering cadence
Reorder point management
Pricing, minimum, and lead-time monitoring
Shipment discrepancy resolution
Quarterly SKU rationalization
98–100% inventory accuracy
Prevention of avoidable stockouts

what we value

Leadership within a collaborative team environment
Accountability to measurable results
Emotional maturity and steadiness
Respect for the healing context of our work
Commitment to continuous improvement

the environment

Ayurvedic Wellness Center is an intimate healing space. Clinical sessions, Ayurvedic bodywork session, education programs, and client care are happening throughout the day.

This role strengthens the operational container that supports that work.

We are seeking someone who brings calm, grounded leadership into the space - someone who understands that operational discipline directly empowers healing.

Openness to learning about Ayurveda and the context of our work is expected. Prior background is not required.

qualifications

Required:

3+ years in retail operations, inventory management, or small-business operations
Strong financial literacy (KPI, COGS, margin, reporting)
Experience with POS and inventory systems
Systems thinker with strong organizational discipline
Comfortable owning and being accountable for a profit center
Experience managing others in a production or operations setting

Preferred: